Privacy and deletion requests

Contact NEARER STUDIOS LLC

For Nearer Family support or privacy requests, email nearer.family+support@gmail.com. NEARER STUDIOS LLC is based in Michigan, USA. You can use this contact without signing in to Nearer.

Request account and data deletion

Use the subject Nearer account deletion. Send from the email associated with your Nearer account if you can, and state that you want your account and associated data deleted. If you have lost access to that email, tell us; we may request another way to verify ownership. Do not send your password or private keys.

This is a support-assisted request, not an instant deletion button. Merely opening your email app does not submit the request: review and send the email. We will verify the request, explain its scope and any legally required retention, and confirm the outcome. The private QA release does not yet provide automated account deletion.

Deletion requests cover the authentication account and associated server records such as eligibility, registered devices, memberships, invitations and relay data. Shared-circle records affecting other members may need separate handling. Deletion does not erase locations already copied by recipients or local data on devices we cannot access. Ask us about any retained support/security information and the reason it is needed.

While your request is being handled

Pause location sharing in Nearer, or revoke location permission in your phone settings, to stop further collection. Delete saved places in Places and turn off automatic discovery to clear unsaved discovery data. Signing out or uninstalling is not an account-deletion request.

Other requests

For access, correction, a copy of your information, or a privacy concern, describe your request and account email. We cannot provide decrypted location packets or recover private device keys we do not possess. We will respond in accordance with applicable law after any necessary identity verification.